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Website Support

How to navigate and use the Digital Branch to find what you need
 

ADI’s e-commerce website, known as the Digital Branch, enables customers to improve efficiency and reduce costs. Learn how to use the Digital Branch to manage your account, place orders and more.

Website How-to Videos

New Features and Basic Navigation

Global Navigation

Using the New Expanded Product Menu

Using the Search Bar

Additional Website FAQs

As an ADI customer, you can purchase, see in-stock quantities at the local branch, see order history, make returns, and see invoices and statements on our website with an online account. Access to these online capabilities varies on level of access given to each user by your company.
ADI customers may view invoices, statements and order history online by logging into My Account. 1. Go to My Account > Orders or > Invoices or > Statements.2. Sort through your orders invoices, and statements by: · Type: order number, reference number or PO number · Status: closed, credited, returns or shipped · Date range *Please note that orders placed within the past 24 hours will not yet be available. 3. On the invoices page, you may also pay invoices directly on the website.
If you know exactly what you want, our order upload tool in My Account helps you check out faster. Log into My Account and go to Order Upload. Download and fill out the excel spreadsheet template, then upload your completed form. Your order should now be added to your cart. You can proceed to checkout
Using order pad in My Account offers customers an easy way to check out faster. To use the function, go to My Account > Order Pad. Enter keywords or item numbers into the search box. As products are populated, click on the item you want to add to your cart. Proceed to checkout
The lists function is a convenient feature that allows you to save products for a certain job or customer or products that you purchase frequently. You can add products to list from a search results page, a product detail page or from your cart. To add or create a list from your cart, click Move to List for each item you wish to add. A pop-up window will appear instructing you to select items from an existing list or create a new list. To see everything in your lists, go to My Account > My Lists. From here, you can rename, delete or export your lists. When you’re ready, you can add an entire list to your cart at once.
Our reorder function is a quick and easy way for visitors to the website to find products purchased from their account. There is also a search function making it even easier to find what you are looking for fast
Customers can see what’s in stock at their local branch by going to In Stock Now from the navigation bar. This feature, called Shop My Branch, is the easiest and most convenient way for customers to have instant access to best-selling products in-stock, see what’s on sale and easily find the products most frequently purchased.
On the sign in page for My Account, click on “Forgot your user name or password?” under the Sign In button, and continue through the process for recovering your user name or password. You can also call our web support team at 1.877.228.6739 for login issue
You will receive an order confirmation email as soon as you place an order on the website. Most in-stock products leave our facilities within one day; special order items will have to be shipped from vendor facilities and may take longer to ship. We will send you another email with tracking information once your order has shipped.
In addition to receiving order and shipping notifications by email, you can check tracking for your orders within My Account. Go to Order History and click on an order number. If the order has shipped, you will see a “Tracking Number” button at the bottom of the page.
From My Account, U.S. customers who have access to account order history can go to a past order and click on the Return Products button. Then, choose the item(s) you wish to return and select the reason for return (either credit – new, credit – defective, exchange – defective or repair). You will then be directed to fill out a form to complete the return before receiving a UPS shipping label.See more about online returns
Customers can see their returns by going to My Account > Return History. Once a return has been received and processed in our system, your return will be marked as accepted or rejected.
Not all ADI accounts will have access to every functionality or capability on the website. If you would like to change your level of access, please contact the representative at your company responsible for changing access capabilities.
Not all ADI accounts will have access to every functionality or capability on the website. If you would like to change your level of access, please contact the representative at your company responsible for changing access capabilities
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