Products will only be accepted for credit if:

• They are returned within 30 calendar days of purchase.
• They are returned in their original packaging.
• There is no damage to either the product or packaging i.e. both in original condition.
• The product is returned complete, i.e. complete with original instructions, all leads and ancillary equipment, etc.
• The product is returned with the original invoice number.
• All faulty products must be accompanied by a meaningful fault description.
• Inadequate fault reports will invalidate our 30-day returns policy and will result in the product being returned to supplier for repair as laid out in the manufacturer’s warranty terms in this instance no credit or exchange will be given.

• Where the product is within the manufacturer’s warranty period ADI Global will forward the product to the manufacturer for processing in line with the manufacturer’s warranty terms.
• They are returned in their original packaging.
• There is no damage to either the product or packaging i.e. both in original condition.
• All returned products must be accompanied by an adequate fault report
• The product is returned with the original invoice number.
• No exchanges or credits will be given by ADI Global unless clearly specified in the particular manufacturer’s warranty terms.
• Your branch manager will have up-to-date details of a particular manufacturer’s terms.
• The warranty for each product will commence from the date of the ADI Global sales invoice for the product to be repaired.
• The customer is liable for any costs arising from the warranty claim.

• May be subject to an inspection charge
• All charges made by the manufacturer for the repair, including delivery and handling charges, will be paid for by the customer.
• Prior to any charges other than the inspection charge being incurred, the customer will be informed of the repair details and the charge, prior to the repair being carried out. If no response is received within seven days, the minimum charge of £45 will be levied and the goods returned to the customer.
• Each consignment of faulty goods should have an official order number to cover any repair charges once a quote for the repair has been issued.

• The expected turnaround time for repairs on all categories of products is three to four weeks.
• However, it must be stressed that, where products have to be sent back to the manufacturer, these lead times can vary, depending on the manufacturers’ repair policy and spares availability.
• Due to Brexit, some foreign vendors may take longer than four weeks.

No cash refunds will be given.

Products will only be accepted for credit if:

• Products are returned within 30 calendar days of purchase.
• The product is returned with the original invoice number.
• The products are unused.
• Products are returned in their original packaging.
• There is no damage to either the product or packaging, i.e. both in original condition.
• The product is returned complete, i.e. complete with original instructions, all leads and ancillary equipment, etc.
• Products purchased as a special order will not be accepted for credit.

For the purposes of this policy, a special product is defined as one which Is not shown in one of ADI Global’s catalogues nor is not stocked by ADI Global

Authorisation Of Special Orders

• ADI Global will advise the customer that the product is subject to a special order and obtain his written authorisation to proceed before the order is placed
• Alternatively, by providing a verbal order number for the Special Order, the customer commits to abiding by ADI Global’s terms and conditions regarding Special Orders
• Once the order has been placed, the customer commits to paying in full for the product including any associated costs i.e carriage. As such, the customer will be liable for all charges if the order is cancelled prior to the order being delivered
• Cash sales MUST pay in full at point of order
• ADI Global is in no way liable to accept any cancellation charges resulting from the customer cancelling an order that he has placed

Customers will be invoiced in full by ADI Global for all special orders within 48 hours of ADI Global receiving the product from the supplier, or within 48 hours of the order being cancelled.

Customers will be charged for delivery of special orders as quoted by the manufacturer/supplier.

• ADI Global cannot accept the return of special orders unless the product is faulty.
• Faulty special order products will be returned to the manufacturer for warranty repair if applicable.
• Where the product is outside the manufacturer’s warranty it will follow our standard procedure for out-of-warranty repairs.
• Under no circumstances will special order products be exchanged or credited.
• Special ordered products are not covered by our 30-day return policy.

• ADI Global is able to arrange for the screen printing of products, on a customer’s behalf.
• Where a manufacturer specifies a minimum order quantity for screen printed product the customer must accept the minimum order quantity before the order is placed.
• All orders for screen printed products will be invoiced in full under our normal trading terms as soon as the product is received by ADI Global
• Orders will only be accepted on these terms and on completion of the correct screen-printed product order form.

ADI Global Distribution will take back your WEEE on a one-for-one, like-for-like basis, free of charge. WEEE and waste batteries can also be returned to your local civic amenity site free of charge. The following link will show you how to find the civic amenity site closest to you where you can recycle your WEEE, batteries and light bulbs: https://www.recyclenow.com/recycling-locator. Never put WEEE, batteries or light bulbs in any of your bins.

Waste batteries are taken back in store on a one-for-zero basis (i.e. no purchased required) as long as they are of equivalent type to that sold by us.